Privacy Policy for Shuttle Ruidoso
 
Welcome to Shuttle Ruidoso. We take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable regulations. By using our services, you agree to the terms described in this Privacy Policy.
 
1. Introduction
Shuttle Ruidoso LLC (“we,” “our,” “us”) provides non-emergency medical transportation (NEMT) services throughout New Mexico. This Privacy Policy explains how we handle your personal information when you visit our website, communicate with us, or use our services. Your privacy is our priority, and we are committed to protecting it.
 
2. Types of Information We Collect
We may collect the following types of personal information when you interact with Shuttle Ruidoso:
      Name
     Email address
     Phone number
     Mailing address
     Payment information
     SMS consent

3. How We Collect Information
We collect personal information through various methods, including:
 
     When you contact us via our website or customer support
     When you book transportation services
     Through SMS opt-in services (with your explicit consent)
     When you voluntarily provide information for feedback, inquiries, or other communication

4. Purpose of Data Collection

     To provide and improve our transportation services
     To communicate with you regarding bookings, inquiries, and customer service
     To send you important updates or notifications about our services
     To process payments for services
     To send SMS notifications when you opt in (e.g., booking confirmations, updates)

5. Data Security Measures
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 
6. Data Sharing
We do not share your personal information with third parties for marketing or other purposes. Any personal information collected, including phone numbers for SMS notifications, is used solely for the purposes outlined in this Privacy Policy. Shuttle Ruidoso does not sell, rent, or share your data with third parties, and we comply with all regulations prohibiting the sharing of SMS opt-in consent data.
 
7. User Rights
You have the following rights concerning your personal information:
 
     Access: You can request access to the personal information we have collected about you.
     Update: You can request that we update or correct any inaccurate or outdated information.
     Delete: You can request that we delete your personal information, subject to certain legal obligations. 

To exercise any of these rights, please contact us using the information provided below.

8. SMS Consent
When you provide your phone number to receive SMS updates or notifications from Shuttle Ruidoso, we will not share this information with any third parties, in compliance with The Campaign Registry (TCR) guidelines. SMS consent collected will only be used for communication directly related to Shuttle Ruidoso services. Your phone number will not be used for marketing purposes, and consent will not be shared or transferred.
 
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us:
 
Email: shuttle@shuttleruidoso.com
Phone: 575-257-1815

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the revised policy on our website and updating the “Last Updated” date below.
 
Last Updated: September 5, 2024
 
By continuing to use our services, you agree to the terms of the updated Privacy Policy. Thank you for trusting Shuttle Ruidoso with your personal information.